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Vietnam Airlines opens new 24/7 customer service centre
11 Dec 2019

Vietnam Airlines has partnered with IT infrastructure provider Sabre Viet Nam to launch a brand-new customer service centre offering 24/7 service, including on holidays, in Ha Noi.

Customers can call 1900 1100 or 1900 1800 (exclusively for members of the airline’s loyalty programme Lotusmiles) for support in booking, ticket changes and refunds, baggage policy, meals, extra seats and more.

Speaking at the opening ceremony on July 1, the carrier’s Director General Duong Tri Thanh said Vietnam Airlines has been working to improve its... read more